Foreign Currency FAQ

1. What are Street Rates?
Street Rates is a new term that we actually felt the need to invent ourselves.

Too many currency providers are now NOT quoting actual “WALK IN OFF THE STREET” rates on their websites.
The rates that these companies show are either ONLINE ONLY rates or you need to complete a “CLICK & COLLECT or CLICK & SELL” request to get them.

We don’t believe that our customers should be made to jump through hoops to get a great rate and we also believe that it is not good business practice to try and entice customers showing a rate that they will NOT get if they just walk in off the street. It is actually almost impossible to find any ACTUAL RATES on many of these websites.

So the term STREET RATE means, this is the ACTUAL RATE for ALL customers with NO SPECIAL CONDITIONS ATTACHED.
Our rates are clearly and precisely displayed on our websites and these are our ACTUAL RATES for everybody.

2. Do you always have them in stock?
We try and keep good stocks of the most popular currencies, but if we don’t have in stock, we can get in for you within 24-48 hours usually.

3. Can I pay for my currency with a debit or credit card?
Unfortunately we can only take cash for the currency. In order for us to continue to give the best possible rates, we cannot take debit/credit transactions as the associated processing charges would have to be passed on.

4. What is Rate Match?
Rate match, or price match, is where we will match any rate for currency with a competitor who operates from a walk in shop premises within 2 miles of our shops. Please check our “Currency Deals” FAQ section for more information.

5. If I pay for currency in advance, is my rate guaranteed?
Yes, If you pay in advance, which would happen if we didn’t have the currency you require in stock, we shall FIX your rate.

6. Do you BUYBACK unused currency?
Yes we do buy back currency. We feel our buy back rate is highly competitive on a daily basis.

7. Can you give me a better BUYBACK Rate?
Our in branch rate is checked daily and we try best beat the closest rate by up to 1%. If you are still looking for a better rate for larger amounts, check out our new BUYBACK website, www.SellUsYourCurrency.co.uk.

8. What identification do I need to BUY or SELL currency with you?
Transactions that exceed £2500 or £2500 over multiple transactions over a period require ID. The best ID is either your passport or a photo driving license. Larger transactions will require further identification and in some case, more documentation. Please check with a branch for details.

9 . How do I know if your exchange rates are any good?
We check our rates daily with our closest competitors and always offer the best rate we possibly can.

10. Do you charge commission?
We charge absolutely NO commissions or any other fees. The rate you see is the rate you get.

11. What are the terms associated with your Prepaid currency cash back offer?
Please check our “Currency Deals” page, FAQ section for more information.

12. How does your Loyalty card work?
Every time you buy or sell currency with us to the value of at least £400, we shall stamp your loyalty card. More than one stamp can be given daily and once you have 5 stamps, we hand you a £5. Please check “Currency Deals” page FAQ section for more information.

13. What currencies do you deal with?
We deal with up to 50 currencies but can get stocks of any currency you require. Just ask and we shall get a rate for you.
(if we need to order in your currency, immediatye payment may be required immediate payment).

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